Refund policy

 

Your satisfaction is our priority! If you’re not happy with your purchase, you can return it within 14 days of receiving your order for a refund or exchange.

Conditions:

Items must be unworn, unused, and in original packaging

Custom or personalized items cannot be returned unless defective

To start a return, please contact us at info@lilacjewelry.ca. We will guide you through the process.

Refunds will be processed within 7 business days after we receive the returned item. Shipping costs are non-refundable.